General Information

GENERAL INFORMATION

PURCHASE ORDERS: Complete PO’s will ensure your order is completed accurately & on time. Use this checklist when submitting your purchase order. 

• Company Name, Address, Phone & Fax Number

• ASI Number (if appropriate)

• Contact Name & E-mail Address

• Ship-To Address

• Any Special Shipping Instructions

• Required In-Hands Date

• Item Number(s)

• Quantity & Color

• Logo Description

• PMS# for Imprint Colors

• Placement of Logo

• Size of Imprint

• On Reorders - Reference Previous PO# & Date

NO VERBAL ORDERS WILL BE ACCEPTED: 

Please submit all orders via mail, fax, e-mail (sales@ballpro.com) or website (www.ballpro.com). If you do not receive confirmation of your order within 24 hours, please contact us.

You will receive a paper proof via fax or e-mail for new, in-house orders in excess of $500. All order modifications must be received in writing (fax or e-mail). 

PRODUCTION TIME: Varies by product. Production time starts upon receipt of complete PO, artwork & credit approval. Cut–off time for regular production is 1PM Central time. Orders received after 1PM will be considered orders for the following day. For 3 day turn items, production time starts upon receipt of proof & credit approval.

CREDIT: New accounts require payment at the time the order is received. Accounts with credit terms must respond to requests for information or production will be delayed.

RUSH ORDERS: Call for pricing & availability. 

CANCELLATIONS: Accepted only if approved by Ball Pro. Completed orders cannot be cancelled. Cancelled orders may incur charges for screens, plates, artwork, material or other items produced. Cancellations must be in writing.

RETURNED GOODS: Returns will not be accepted without factory authorization. Credit will be granted only upon return of goods.

PRICES: Subject to change without notice. See www.ballpro.com for the most recent prices.

LESS THAN MINIMUM: Select items only. Usually billed for first column quantity.

SPECULATIVE SAMPLES: Spec. samples are available on many Ball Pro printed items. One or two color 80.00(P) plus cost of item & screens/plates. Three or more colors 120.00(P) plus cost of item & screens/plates. Please call for availability of factory printed items.

BLANK PRODUCT: Please call for pricing and availability of unimprinted product. Some products are not available blank.

RANDOM SAMPLES: Random imprinted samples are available for most products. Samples will be billed at end quantity price plus shipping. Include your shipping account number & samples under 20.00(P) will be sent at no charge. Send sample requests to samples@ballpro.com.

OVERRUNS & UNDERRUNS: All orders are subject to print runs of +/- 5%. In most cases, we will ship exact quantities.

PRODUCT COLOR: Colors shown in the catalog & website are portrayed as accurately as possible. Due to variances in the catalog printing process, computer monitors & the material manufacturing process, the actual product color may differ. For the best impression of an item’s color, please request a random sample.

LOGO USE: Submitted artwork must comply with all laws governing copyrights & trademarks. Written authorization is required for licensed logos. Use of logos in this catalog are for illustration only & does not imply endorsement by the company.

THIRD PARTY MEDIA: Ball Pro is not responsible for incorrect or non-current pricing for items listed or shown in any third-party publication or media including third-party websites or search tools (such as SAGE, ESP, etc.). Please contact us for the most complete & up-to-date information or visit www.ballpro.com.

PRODUCT RESPONSIBILITY CODE

Ball Pro has adopted standards for the safety, quality and integrity of our products. For details regarding our product responsibility code & compliance issues (including California Prop 65) see our website.

ARTWORK

ARTWORK SHOULD BE E-MAILED TO ART@BALLPRO.COM. Reference your company name & PO# in the subject line. Also indicate the item being imprinted & PMS colors if possible.

ACCEPTABLE ART: Vector art (Illustrator editable) or high-res (600 DPI at imprint size) Photoshop art files only. All fonts should be converted to outlines. Acceptable formats: AI, BMP, EPS, TIFF, PSD & PDF.

24 & 48 HOURS REQUIREMENTS

24 HOUR REQUIREMENTS: Acceptable PO, art & approved credit; set up charge 35.00(u); rush service 40.00(u). Orders must be received by 1PM central, no proofs available, one color only; 1st column max quantity, golf balls 2nd column max quantity, select imprint colors available: black, reflex and red 186.

48 HOUR TURN REQUIREMENTS: Set up charge 35.00(u); rush service 40.00(u). No proofs available; 2nd column max quantity; PMS matching is available.

SPORTING CLICHES

You’re up to par with… • Be a team player… • Hit a home run with… • Score a goal with…

The puck stops here… • Get hooked on… • It’s a whole new ball game with…

On the cutting edge… • Success through teamwork… • Grand slam event… • Shoot a hat trick… 

Operation grand slam… • We go to bat for you… • We’re the pros… • You’re number one with…

PMS MATCHES: PMS numbers should accompany all orders. Ball Pro will match within one shade as close as possible without charge on most items. Ball Pro cannot guarantee PMS color matching on colored surfaces. Factory direct items may require a PMS matching charge (e.g., tennis balls, sport balls).

IMPRINT SIZE: Imprint sizes vary by item. We will print your logo as large as possible. If your artwork is to size or you do not want the maximum imprint, please indicate on your purchase order.

CAMERA-READY ART: Artwork that requires touch-ups or otherwise is not camera-ready will be subject to extra charges - 40.00(P) minimum.

STRAIGHT LINE COPY: 10.00(P) typesetting for standard font. 20.00(P) for any other style.

PAPER PROOFS: Proofs are normally processed within 24-48 hours. You can use www.ballpro.com to produce your own virtual proof. 

EMBROIDERY: Digitizing fees will apply for new orders. Tajima formatted files may be accepted for some products.

ARTWORK IS KEPT ON FILE FOR ONE YEAR.

SHIPPING

Orders are shipped FOB - origin, freight prepaid & charged, buyer’s risk in transit. Most orders are shipped UPS or FedEx. You may request third party billing for freight charges. Please include a valid address & telephone for the shipping account. Handling charges and restrictions may apply. 

INTERNATIONAL SHIPPING: Requires buyer’s shipping account. All 

shipments made to destinations outside the Continental US are shipped FOB - origin; all duty, tax, fees & risk in transit are the responsibility of the buyer. A final destination contact name & phone number is required for international shipments. Not all products can be shipped outside the US.

PICK UPS: Factory direct orders are drop shipped & cannot be picked-up at the Ball Pro facility.

FREIGHT QUOTES: Call or e-mail for freight quotes. Quotes are estimates only. Actual shipping costs may vary.

MULTIPLE DESTINATIONS: If order requires shipment to more than two destinations, there will be a 10.00(P) drop-ship charge for each shipment after the second.

SHIPMENT NOTIFICATION: By providing your e-mail address on your PO, you will receive an automated update, with tracking numbers, when your order ships.

DECORATION INFORMATION

Please note individual product pages for specific:

• Imprint sizes

• Imprint location

• Plate, screen & other setup charges

• Production time

Logo will be printed to maximum size and default print location unless otherwise specified on the purchase order.

GOLF BALLS & PAD-PRINTED ITEMS

MIXING OF GOLF BALLS: Golf Balls imprinted at Ball Pro with the same logo may be mixed to maximize your discount. One dozen minimum of each brand for mixing. 

ORDERING QUANTITIES: Golf Balls must be ordered in dozens. See individual product pages for units on other products.

SECOND POLE IMPRINTS (GOLF BALLS): Copy same as first pole printed at Ball Pro 4.00(P) per dozen extra. Copy change one color 6.00(P) per dozen extra, second color add 0.77(S) per dozen.

PLATE CHARGES: 35.00(U) per color. No plate charges 

for repeat orders. 

LESS THAN MINIMUM: One or two color 80.00(P). Three or more colors 120.00(P) on most items. Charge is per logo, per location. Call for availability of factory printed items.

 

 golf ball imprint

 

STACK LOGOS ON GOLF BALLS FOR LARGER IMPRINT

SCREEN PRINTING

ORDERING QUANTITIES: Most items should be ordered by each. See individual product pages for exceptions (for example: pencils - gross, tees in 1000’s). Factory direct towels (water-based ink) must be ordered in case quantities.

SCREEN CHARGES: 35.00(U) per color. 20.00(U) Reset Charge on repeat orders. Factory direct towels (water-based ink) varies by towel size.

LESS THAN MINIMUM: One or two color 80.00(P). Three or more colors 120.00(P) on most items. Charge is per logo, per location. Call for availability of factory printed items.

EMBROIDERY

ORDERING QUANTITIES: Most items should be ordered by each. See individual product pages for exceptions. Factory direct towels (embroidery) must be ordered in case quantities.

TAPE CHARGES (DIGITIZING): 35.00(U) per 1000 stitches. Varies by item. Existing (Tajima formatted) tapes may not be suitable for all items. 

RUN CHARGES: Varies by item. Factory direct towels (embroidery) include up to 9999 stitches in the cost. Call for pricing for 10,000+.