Frequently Asked Questions
Ordering & Gerneral
Where do I send my orders?
Where do I send my orders?
Send your orders to sales@ballpro.com.
How do I place a valid order?
How do I place a valid order?
To avoid delays, include your PO# and company name in the email subject line. Orders must be in PO format and include:
- Company Name, Address, Phone
- ASI Number (if applicable)
- Contact Name & Email
- Ship-To Address
- Special Shipping Instructions
- Required In-Hands Date
- Item Number(s), Quantity & Color
- Proof Preference
- Logo Description
- PMS# for Imprint Colors
- Logo Placement & Size
- On Reorders - Previous PO# & Date
Will I receive an order acknowledgment?
Will I receive an order acknowledgment?
Yes, within 24 hours for current customers, 48 hours for new customers.
Where do I send quote requests, product info, or order status updates?
Where do I send quote requests, product info, or order status updates?
sales@ballpro.com (requests forwarded to your assigned rep)
Do you have an outside sales team?
Do you have an outside sales team?
Yes. A territory-based roster can be provided upon request.
How do I get EQP pricing?
How do I get EQP pricing?
You must reach $10,000 in annual sales.
Are prices subject to change?
Are prices subject to change?
Yes. Supplier increases and errors may occur. Website pricing is updated regularly.
Do you charge for a paper proof?
Do you charge for a paper proof?
No. Free for orders over $2,500 or upon request. Changes must be emailed and approved within 24 hours to avoid delays.
What is the production time for orders?
What is the production time for orders?
Varies by product. Starts after PO, artwork, and credit approval. Orders after 1 PM CST are processed next business day.
What are the payment terms?
What are the payment terms?
New accounts pay at time of order. Credit accounts must respond to info requests or face delays.
Do you offer rush service?
Do you offer rush service?
Yes. Orders must be received by 1 PM CST with approved PO, artwork, and credit. Proofs not available for rush orders.
Returns & More
Can I cancel my order?
Can I cancel my order?
Yes, with Ball Pro approval. Fees may apply. Completed orders cannot be canceled.
What is the policy for returned goods?
What is the policy for returned goods?
Factory authorization required. Credit issued upon return.
What is your sample policy?
What is your sample policy?
Random imprints free up to $10 EQP with a 3rd-party shipping number. Above $10, EQP charges apply.
Can I order blank products?
Can I order blank products?
Yes. Call for availability. Some items not available blank.
Repeat order policy?
Repeat order policy?
We retain artwork files for a period of three (3) years. During this time, no repeat setup charges will apply for exact reorders.
To ensure prompt processing, please reference your previous order number, invoice number, or purchase order number when placing a repeat order. An order qualifies as an exact repeat if all the following match the original order:
- Item – For Golf Ball repeat orders, see below.
- Imprint method
- Imprint location
- Imprint size
Any variation from the original specifications may result in additional charges or delays.
Golf Ball Repeat Order
We retain artwork files for a period of three (3) years. During this time, no repeat setup charges will apply for exact reorders.
Repeat setup charges are waived on all golf ball orders, regardless of whether the order is placed:
- Directly with our golf ball vendors,
- Through our in-house services, or
- With a different golf ball brand.
To qualify for waived setup charges, the imprint method and imprint size must remain the same as the original order.
Where do I send artwork & what are accepted formats?
Where do I send artwork & what are accepted formats?
Email to sales@ballpro.com with your company and PO in the subject line.
Preferred: AI, PDF, PSD, EPS (vector). Also accepted: JPG, TIFF at 300 dpi or higher. Provide PMS# if applicable.
