Terms & Conditions

Please include the following information on all purchase orders:

• Company Name, Address, and Phone Number
• ASI Number (if applicable)
• Contact Name and Email Address
• Ship-To Address
• Special Shipping Instructions
• Required In-Hands Date
• Item Number(s)
• Product Quantity and Color Selection
• Proof Preference
• Logo/Artwork Description
• PMS® Color References for Imprint Colors
• Logo Placement Instructions
• Imprint Size Requirements – If not standard
• For Repeat Orders, Previous Purchase Order Number and Order Date

Purchase Order Submission Requirements

Ball Pro does not accept verbal orders. A written purchase order is required for all orders and must be submitted via:

Email: sales@ballpro.com

If you do not receive an order confirmation within 24 business hours, please contact Ball Pro to verify receipt of your order.

Proof Approvals & Changes

• For new orders exceeding $2,500, Ball Pro will provide art proof via email for approval prior to production.
• For repeat orders exceeding $5000, Ball Pro will provide art proof via email for approval prior to production.
• Any changes to an order, including artwork revisions, quantity adjustments, and shipping updates, must be submitted in writing via email and must be confirmed and approved by Ball Pro. Verbal modifications will not be accepted.
• Ball Pro is not responsible for delays or errors resulting from incomplete, inaccurate, or untimely order information provided by the customer.

Due to market fluctuations, all prices are subject to change without notice. Current pricing is available at ballpro.com. For pricing on orders exceeding end-column quantities, please contact sales@ballpro.com.

All Orders are subject to credit approval and credit terms.

Credit Card/Debit Card – A 3% service fee applies (Convenience fee charge).

ACH Transfer – No additional fees.

Check – You can email a copy of your check to accounting@ballpro.com

First order – We will need a pre-payment on your first order. Ball Pro will send a prepayment request via a secure link to your email. Do not send payment until you receive the secure link for payment.

• Select items only – Billed at first column pricing (No EQP).
• Less than minimum fees will apply and may vary between items and factories.

Cancellation requests are not guaranteed and are subject to Ball Pro's written approval. Orders that have been completed, produced, or shipped cannot be canceled. If a cancellation is approved, the customer is responsible for all costs incurred up to the date of cancellation, including but not limited to artwork, screens, plates, materials, setup, production, and administrative charges. All cancellation requests must be submitted in writing.

Artwork should be emailed to sales@ballpro.com

Please include your company name and PO number in the subject line.

PMS MATCHING: PMS numbers should accompany all orders.

Ball Pro will match within one shade as close as possible without charge on most items. Ball Pro cannot guarantee PMS color matching on colored surfaces. Factory direct items may require a PMS matching charge.

Artwork for pad & screen printing must consist of solid colors only. A PMS number is required for each color.

PMS colors must be provided for color matching. If not provided, the file will be printed as it was received and return requests due to color variances will not be accepted.

Artwork will be retained for 5 years.

A proof request may take 24-48 hours.

Vector artwork (editable Adobe Illustrator files) or high-resolution Photoshop artwork (minimum 600 DPI at actual imprint size) is required. All fonts must be converted to outlines.

File formats – AI, EPS, PDF, PSD, TIFF, & BMP

Artwork that does not meet these requirements may require modification and could be subject to additional charges.

By submitting trademarked, copyrighted, or licensed artwork, the customer certifies that they have obtained all necessary permissions and authorizations for its use. A valid Letter of Release (LOR) will be required before production. The customer assumes full responsibility for any claims, damages, or liabilities arising from the unauthorized use of protected artwork.

Refer to the individual product pages at www.ballpro.com for decoration specifications and requirements, including:

• Imprint size(s).
• Available imprint location(s).
• Plate, screen, setup, and other applicable charges.
• Production time.
• Decoration methods available for each item.
• Artwork requirements and limitations.
• Color options and PMS color requirements (where applicable).
• Unless otherwise specified on the purchase order, artwork will be printed at the maximum allowable imprint size and in the item's standard imprint location.

• Standard golf ball imprint size is 7/8" diameter.
• Golf ball standard print position aligns with the ball type
• For same-plane printing (ACL print), the imprint will be aligned with the golf ball brand name/logo.
• If an ACL (same plane) print is required, it must be clearly called out on the purchase order.
• Golf balls with the same logo/artwork may be mixed across qualifying golf ball models to maximize quantity discounts when printed at Ball Pro.
• Golf balls are sold by the dozen, half-dozen (on select brands), sleeves, or as part of various gift kits, depending on the item.
• Imprint color options, setup charges, and production times vary by manufacturer and item.
• Unless otherwise specified, artwork will be imprinted at the manufacturer's standard imprint location and maximum allowable imprint size.
• Additional charges may apply for special imprint requests, personalization, or non-standard production requirements.
• For complete product-specific information, including imprint options, setup charges, production times, packaging, and quantity requirements, visit www.ballpro.com and search for the item number.

• Available on most Ball Pro printed items.
• 1 & 2 color imprints incur a $50 (V) Spec sample charge plus the cost of the item at EQP, a setup charge, and shipping charges.
• 3+color imprints have $80 (V) Spec sample charge plus the cost of the item at EQP, a setup charge, and shipping charges.

Samples priced below $12.50 (V) EQP are provided at no additional cost.

Samples priced above $12.50 (V) EQP will be charged at EQP, less 10%.

Customer is responsible for all shipping charges and must either provide a valid third-party shipping account number or accept billing for freight costs.

• Standard production time varies by product and based on end quantity price breaks.
• Production time starts upon receipt of complete PO, artwork & credit approval. Cut-off time for regular production is 1PM Central time. Orders received after 1PM will be considered orders for the following day.

• Free 24-hour service visit: https://ballpro.com/pages/24-hour-rush-program.
• Available on selected products only (Visit ballpro.com for item selection).
• Catalog quantities only.
• Available for select items only.
• Standard packaging only.
• Standard imprint method only.
• One location imprint only (standard imprint location).
• No product proof.
• No email proof.
• No ink changes.
• Orders must be received by 1:00 PM Central Time to begin production the following business day.
• Orders must be emailed to sales@ballpro.com with complete purchase order and artwork.
• Use the following subject line format: PO# 123456, free 24-hour service.
• Please include free 24-hour on your purchase order.
• Complete order with full contact information.
• Order must have approved credit prior to the order moving into production.
• Weekends and holidays are not considered working/business days.
• Artwork must be production ready. The file must be received at the same time as the order.
• If order clarification or credit is required, free 24-hour service will not begin until answers are received.
• Free 24-hour production time begins after all holds have been released from the order.
• Ball Pro cannot guarantee free 24-hour service in the event of severe weather, natural disasters, acts of God, or any other events out of our control.

• Call for pricing and availability

• Orders are shipped FOB Origin, freight prepaid and charged. Risk of loss transfers to the buyer once the shipment leaves the facility.
• Most orders are shipped via UPS or FedEx.
• Third-party freight billing is available upon request. A valid shipping account number, billing address, and contact phone number are required.
• Additional handling charges and carrier restrictions may apply.
• Freight quotes are estimates only and actual shipping charges may vary.

• A valid buyer shipping account is required for all international shipments.
• International orders are shipped FOB Origin.
• The buyer is responsible for all duties, taxes, customs fees, brokerage fees, and risk in transit.
• A destination contact name and phone number are required.
• Not all products are eligible for shipment outside the United States.

• By providing your e-mail address on your PO, once your order ships you will receive an automated update with tracking numbers.

• Will Call is available when the product is produced at Ball Pro’s Headquarters in MN.
• Factory-direct and drop-ship orders cannot be picked up at Ball Pro Headquarters.
• Pickup availability may vary by product and manufacturer.

• If order requires shipment to more than two destinations, a fee will apply for each shipment after the second destination. Factory orders may vary.

• Freight quotes are available by phone, email, or at www.ballpro.com.
• For the most current shipping information and charges, visit www.ballpro.com or contact Ball Pro Customer Service at sales@ballpro.com.
• Freight quotes are estimates based on rates available at the time the quote is provided and are subject to change without notice.
• Final freight charges may vary due to carrier rate changes, fuel surcharges, address corrections, residential delivery fees, accessorial charges, or other factors outside Ball Pro's control.

• Ball Pro insures shipments when freight is billed to the Ball Pro shipping account.
• If the distributor provides a third-party freight account or designates a carrier, responsibility for the shipment transfers to the distributor once the order is ready for pickup.
• All shipments billed to a third-party carrier account will be insured unless otherwise specified on the purchase order.
• Ball Pro is not responsible for loss, damage, or delays caused by carriers while goods are in transit.
• Ball Pro is not liable for carrier delays, missed delivery dates, weather-related interruptions, or other transportation issues regardless of the shipping method selected.
• Claims for lost or damaged shipments should be submitted promptly to the carrier. Ball Pro will assist with carrier claims for shipments insured and billed through a Ball Pro shipping account.
• Additional freight insurance may be available upon request and may be subject to additional charges.

• All orders are subject to print runs of +/- 5%. In most cases, we will ship exact quantities.

• Ball Pro has adopted standards for the safety, quality and integrity of our products. For details regarding our product responsibility code & compliance issues (including California Prop 65) see our website.

• Colors shown in the catalog & website are portrayed as accurately as possible. Due to variances in the catalog printing process, computer monitors & the material manufacturing process, the actual product color may differ. For the best impression of an item's color, please request a random sample.

• Certain products may require California Proposition 65 (Prop 65) warning labels when shipped to or distributed within California.
• Please notify Ball Pro if the final destination or distribution of the products will be in California.
• Upon request, Ball Pro can apply Prop 65 warning labels to other products when applicable.
• Certain products, including Rapala®, Storm®, and Mepps® fishing lures, contain preprinted Prop 65 warnings on the packaging regardless of the shipping destination.
• Compliance requirements may vary by product and intended distribution location.
• Promotional product distributors are responsible for understanding and complying with all applicable Proposition 65 regulations and requirements.
• Ball Pro recommends that distributors review current California Proposition 65 regulations to determine their obligations regarding product labeling, warnings, and distribution.

• Distributors may submit a claim for printed or blank merchandise within 30 days of the shipment date.
• All claims must be made via phone or email.
• All claims are subject to review and approval by Ball Pro.
• Ball Pro reserves the right to approve, deny, replace, repair, or issue credit for any claim at its sole discretion.

Claims must include:

• A detailed description of the issue.
• The quantity affected.
• Clear photos showing the defect or issue being reported.
• Any additional information requested by Ball Pro to properly evaluate the claim.
• If claim is approved, provide the resolution chosen: Redo the order, return the product for full credit, or keep the product with a discount.
• If approved, Ball Pro will issue a call tag for the return. Once the product is received and verified, credit will be issued based on the quantity returned.
• Failure to provide sufficient documentation may result in the claim being delayed or denied.
• No merchandise may be returned without prior authorization from Ball Pro. Ball Pro may also require physical samples of the claimed defect product to be returned at Factory expense.

• Ball Pro does not charge a restocking fee on approved returned merchandise.
• The customer is responsible for the freight costs to return the merchandise to Ball Pro.
• All returns must be approved prior to shipment back to Ball Pro.

Ball Pro reserves the right to refuse or cancel any order, including for credit reasons, product availability, or operational constraints.

Ball Pro reserves the right to modify these Terms at any time. Updated Terms will be posted and will apply to orders submitted thereafter.

Ball Pro reserves the right to suspend, delay, or cancel performance of its obligations without liability when a force majeure event occurs.